Privacy and policy

• Privacy Policy

  Privacy policy

  Privacy of Personal Data

  THE COMPANY created this website with the sole purpose of serving its customers. The website www.cosmoear.gr is simple and friendly to use, while it has been designed to meet the specific needs of each user. For your best serve, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), the specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). The company has adapted with the GDPR and the national framework.

  This Personal Data Protection Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.cosmoear.gr, the use of this data by us and the terms and conditions of use of this website. This Personal Data Protection Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

  What considers personal data?

  Personal data is information that directly or indirectly defines you as considered by law. Indirect means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

  In General

  The information voluntarily provided by the users of the mentioned website is used by COSMOEAR, for its users to have direct and meaningful communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information collected by COSMOEAR through the website is intended to measure its views, to determine customer requirements for more products and to facilitate transactions with the company. COSMOEAR does not distribute to any other organization or partner that is not connected to COSMOEAR the e-mail addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

   

  Gathering information

  COSMOEAR has designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors of our website are requested to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to COSMOEAR.

  Use of Information.

  COSMOEAR collects various types of information about users: (1) data that the user gives us when registering as a customer, (2) data that the user gives us in order to execute his order from www.cosmoear.gr, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephony and Internet services, (5) data that the user gives us when connecting through another platform ( indicative applications ios, android, Facebook, Twitter, Instagram, Google, etc.) When completing any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, shipping and payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. The www.cosmoear.gr makes use of the information you give us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by www.cosmoear.gr, (iv) special offers of www.cosmoear.gr, (v) activation of telephone or Internet service, (vi) receiving gifts after a competition draw. You have the possibility to choose whether you would like to receive such communications from www.cosmoear.gr by sending your request via e-mail to customerservice@cosmoear.gr

  Use of personal data

  We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than it is necessary to fulfill the respective purpose. We will only use personal data as set out in this privacy policy unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

  Use of customer data for advertising purposes.

  In order to improve continually improve and enhance our services, we might send you marketing emails related to our business that might interest you. You can choose the types of communications you want to receive at any time by updating your email pferences. You can choose the types of communications you would like to receive at any time by updating your email pferences. You can also unsubscribe at any time you wish. Sending SMSs to the mobile phone number, which you have provide us during your order, is done to inform you about the progress of your order. From the account you have created on our website, you can choose whether you want to receive advertising/promotional material via SMS or not. - Consent: We will not use your data for advertising purposes unless you have given your pvious explicit and free consent. - However, for existing customers, we may use the email address we have received from you in the context of our existing customer relationship to provide you with marketing materials associated with similar products or services you have pviously requested, used or might interest you. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving e-mails for marketing purposes, please follow the instructions in the e-mail you receive.

  Legal obligations and legal defense

  We may need to use and retain personal data for legal and compliance reasons, such as pventing, detecting, or investigating a crime, pventing loss, fraud, or any other misuse of our services and IT systems under applicable law. We may also use your personal data for internal and external control requirements, information security purposes, or to protect or exercise our rights, privacy, safety, ours or others property.

  Use of the COSMOEAR home page (www.cosmoear.gr)

  This privacy policy also applies to the use of our website www.cosmoear.gr ("Website"), with the following privacy mechanisms and features concerning.

  Cookies

  COSMOEAR has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as www.cosmoear.gr to function smoothly and without technical disformalities, to collect multiple user options, to recognize the frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not harm users' computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also allow us to psent you with advertising & educational content relevant to your interests and needs. You must take under consideration that cookies are necessary for the website www.cosmoear.gr to function properly and smoothly.

  Third-party advertisers and other businesses we work with might use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

  The website www.cosmoear.gr does not use cookies to identify you, but only so that this website can work better in a way that serves you.

  Cookies can be disabled/deleted at any time from your computer by using the settings options of the browser you are using.

  Any changes to this Cookies Policy will be applicable from the moment the revised Cookies Policy is available on our website.

  Business transfers

  In relation with any reorganization, restructuring, merger or sale or other transfer of assets (joint "Business Transfer"), we will transfer data, including personal data, to a reasonable extent and as it is necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before the personal data becomes subject to a different privacy policy.

  Processing of children's personal data

  The Company will not collect or process personal data from children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we become aware that a child's personal data has been collected in error, we will delete that data without undue delay. Because it is technically impossible to verify the age of people using our website, we encourage parents to contact us if they find that underages' data has been shared without their consent.

  Processing of sensitive data

  We might or it is likely to, in certain circumstances, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing the racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We might also process sensitive data, for the needs of our collaboration on a case-by-case basis, to support, exercise or defend legal claims. We might also process your sensitive data having freely given your prior expss and separate consent, in this particular frame for a particular purpose.

  Correcting, Amending or Deleting Information

  COSMOEAR allows the users of www.cosmoear.gr after their electronic request to customerservice@cosmoear.gr to complete - correct - modify or even delete their personal data that they have provided on www.cosmoear.gr. If you choose to delete an information, COSMOEAR will act to delete that information from its records immediately. For the protection and security of the user COSMOEAR will try to make sure that the person making the changes is indeed the same person as the user. To report problems regarding the operation of the website or to ask any question contact COSMOEAR via www.cosmoear.gr or by email at customerservice@cosmoear.gr

  Excluded from erasure are the data which the company is obliged by law to keep on file.

  Secure Transactions

  COSMOEAR is committed to ensure the security and integrity of the data it collects about the users of its website. COSMOEAR has adopted procedures that protect the personal data that users submit to its website or provide to it by any other means (e.g., by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used properly. We implement an appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to ensure the data we collect from accidental or illegal destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or they are processed in a different way. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated, whenever needed, to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to the staff or direct partners with the Company who are required to have such information for the service of the orders. In case of a data violation containing personal data, the Company will comply with applicable law regarding notification of the violation.

  Your legal rights

  You have the right, at any time, to:

  receive confirmation as to whether your personal data exists and be informed of its content and origin, verify its accuracy, and request its correction, update or modification, request its erasure, anonymization or restriction of the processing of your processed personal data, you object to the processing, in all cases, of your personal data, for legitimate reasons.

  You can send your request to customerservice@cosmoear.gr. In your request, please include your email address, name, address, and telephone number and clearly specify the information you wish to access, change, update, remove or delete.

  We remind you that even after you cancel your account, or if you ask us to delete your personal data, copies of certain information from your account may remain, for example, when keeping such copies is necessary for the purposes of compliance with legal obligations or for legal defense purposes. We may also retain backup information about your account on our servers for a period after your cancellation or erasure request, for purposes of compliance with applicable law.

  We also give you many choices about the use and disclosure of your personal data for marketing purposes. You can recall your consent in respect of:

  Receiving electronic communications from us. If you no longer wish to receive marketing-related emails from us, you can exclude of receiving marketing-related emails either by following the unsubscribe instructions in our communications or by simply changing your pferences in the settings of your user profile if you are a registered user or through the consent management tool available on our website if you are not a registered user. In any case, the Company may continue to send you administrative communications regarding the provision of the Company Services.

  Sharing your personal information with company affiliates or business partners for their own marketing purposes. If you pfer not to share your personal information on an ongoing basis with company affiliates and/or business partners for their direct marketing purposes, you can exclude of such sharing either by simply changing your pferences in your user profile settings; if you are a registered user, or through the consent management tool available on our website if you are not a registered user.

  In all of the above cases, we may contact you and ask you for additional information, which is necessary to properly process your request.

  Additional rights

  Except from the rights mentioned above in this Privacy Policy and following the implementation of the Personal Data Protection Regulation, you will also have the right, at any time, to:

  Ask the Company to restrict the processing of your Personal Data in case of:

  Dispute the accuracy of the personal data until we take the necessary steps to correct or verify its accuracy.

  We no longer need your personal data for the purposes of the processing, but you need it to establish, exercise or defend legal claims, or

  Object to the processing of your personal data, with the conditions of the law

  Request the erasure of your personal data without unjustified delay,

  Receive an electronic copy of your personal data if you wish to transfer your personal data that you have provided to us, either to yourself or to another provider ("data portability") where the personal data is processed by automatic means and the processing is either (i) based on your consent or (ii) is necessary for the performance of the Company's Service, and feasible

  File a complaint with the relevant data protection supervisory authority.

  pservation of your personal data

  We will pserve your personal data that we collect from you for as long as is necessary to achieve the purposes for which it was originally collected and for as long as we are asked to store your personal data, as well as for a longer period due to legal provisions.

  Periodic Changes

  As COSMOEAR expands, updates, and improves its website, and related products and services, it will also update this policy. We recommend that you read this procedure at regular intervals, to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.

  The processors we work with

  We work with companies (external partners) to process personal data. These partner companies have been carefully selected and comply with the Personal Data Protection Legislation.

  Acceptance of the Privacy Protection Procedures implemented by COSMOEAR.

  If you use this website, you accept and consent to all of the above and to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.